Within our Workout Software, you have the ability to set and notify customers about late cancellation fees. This ensures clear communication with clients and helps enforce your cancellation policies effectively.
This guide explains how customers are notified about late cancellation fees.Late cancellation fees are configured within the
service settings and can be applied either
per service or
platform-wide. Here is an article on
Setting a Per Service Cancellation Policy
1. Click “cancel appointment.”
In the Journal tab, when a client initiates the cancellation process from their dashboard by clicking “Cancel Appointment,” a prompt will appear asking them to confirm the cancellation.
2. Click “Yes” to confirm cancellation.
The prompt will notify the user about the late cancellation fee and require them to confirm by clicking “Yes” to proceed.
3. Click “Reschedule” to view options for modifying or canceling the session.
In the booked session, click “Reschedule” to modify or cancel the appointment. A confirmation prompt will appear when rescheduling from the booking page.
4. Click “Actions.”
After clicking the “Reschedule” button, access additional options by clicking “Actions” at the bottom of the page.
5. Click “Cancel it.”
Select “Cancel it” from the Actions menu to cancel the appointment.
6. Click “Yes” to confirm cancellation.
A prompt will notify the user about the late cancellation fee and require confirmation by clicking “Yes” to proceed.
This guide covered the steps to notify customers about cancellation Fees.
